Dear Supercuts Inc., 

I am not in the habit of writing letters of complaint, as I am not a complainer. But I could not let pass the injustice that was done to my hair recently by an employee of your South Birmingham, Alabama Supercuts location (next to Chuck E. Cheese and Dollar Saver) named Darla. While she seemed like a perfectly nice lady, Darla delivered a haircut that was FAR from super. I would even call it below satisfactory.

Before the haircut began, I told Darla that I had a very important combat tournament coming up and that I wanted to look neat. I asked her to trim only one inch from my hair, and to be careful because once it gets wet, it’s difficult to tell the length and to keep it all even.

I’ve had bad haircuts before. I know what I’m talking about.

Darla nodded as if she understood my clear instructions, but instead of concentrating on the task at hand, spent the rest of our verbally contracted time together asking me questions about my family (none of her business!) and what my plans were for the weekend (I already told her: my tournament!). 

When all was said and done, she had cut at least two inches from my hair, leaving my signature hairdo a complete mess. I ended up withdrawing from the competition out of embarrassment. I missed seeing many of my friends, who flew in from around the world to compete.

I am not seeking discount coupons or any other compensation. It is enough for me to know that I am making Supercuts and the Regis Coporation aware that in future employee training sessions you should make your hair “stylists” aware to listen to the customer and to follow instructions carefully.

My hair will grow back in a few weeks, but the next victim may not be so lucky.

Sincerely,

Lt. William F. Guile